The pandemic has had an effect on all of us. The news and changes in regulations can feel overwhelming. However, Independent Lives is here to support recipients of Direct Payments, employers of personal assistants and personal assistants themselves. 

Use this site to stay up to date with the latest COVID-19 updates and find answers to your questions. If you are unable to find the information you require then please don't hesitate to contact us.

Payroll services 
Information and advice services

Please note - Until further notice, so that we can continue to support you as best we can, the information and advice line will be open from 9:00am to 5:00pm with some advisers working remotely.

Infection Control

Independent Lives offer a free online infection control course to personal assistants wanting to improve their knowledge and skills. 

The course can be completed in your own time and will help you to better understand the importance of infection control when providing care. 

Click the button to find out more. 

Latest COVID-19 updates

Keep yourself up to date with the latest COVID-19 updates.

Employment information

Everything you need to know to be an effective employer.

Personal protective equipment

Information on how to order and effectively use personal protective equipment (PPE).

Vaccinations and testing

The latest information of vaccine roll out, eligibility, testing and regulations.

Your direct payment

Information and guidance on how to manage your direct payment during the pandemic.

Frequently asked questions

Answers to the most commonly asked questions by other direct payment employers.