Advice hub
The Independent Lives advice hub has all the information you need to get started and to manage your Direct Payment and to employ your own Personal Assistants.
Access our informative fact sheets, downloadable templates, and step-by-step video guides to find the information you need. Use the filter and search options to quickly locate relevant content. For additional guidance, our Employer Refresher Videos provide clear explanations on key topics.
If you can’t find what you’re looking for or need further clarification, our advice team is here to help, get in touch with us today.
Email: advice@independentlives.org
Telephone: 01903 219482 (option 3)
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Payroll and Banking FAQs
Find answers to frequently asked payroll and banking questions.
Payroll Plus (East Sussex)
Use this page to view or download information on the Independent Lives payroll plus service.
Template letter advising staff of changes to SSP
Use this letter template to inform your PAs about upcoming changes to Statutory Sick Pay (SSP).
Coercive and controlling behaviour
Information sheet
Use this page to view or download information about the coercive and controlling behaviour.
Safeguarding awareness for Direct Payment customers
Video
If you receive a Direct Payment to arrange your own care and support, it’s important to understand how to keep yourself and others safe. This short video explains what safeguarding means, why it matters, and what to do if you have any concerns. Watch now to learn more.
Signing up for payroll and banking on PA Pages
Information sheet
Looking for guidance on signing up for Independent Lives payroll and/or banking service? This information sheet contains a step-by-step guide on how to register.
How to write a great advert
Video
If you receive a Direct Payment to arrange your own care and support, you might be thinking about recruiting a Personal Assistant, also referred to as a PA. Watch this short video to find out how to write a great advert to attract the perfect candidate.
A guide to using self-employed Personal Assistants
Video
If you receive a Direct Payment to arrange your own care and support, you might be thinking about using the services of a self-employed Personal Assistant, also referred to as a self-employed PA. Watch this short video to find out more.
Self-employed PAs (Easy Read)
This Easy Read guide explains self-employed Personal Assistants
DBS checks – Wiltshire
Information sheet
Use this page to view or download information about DBS checks for those working with adults or children in Wiltshire.