Employer FAQs
What should I do if hours have not been submitted on time?
If hours are not submitted by the requested Monday deadline, please send them as soon as possible using the usual submission process.
- If hours are submitted after Wednesday of that week, please include “LATE SUBMISSION” in the email subject line so we can prioritise processing.
- If the hours are not submitted within that payroll week, they will need to be included in the next pay period.
When will my payroll be processed?
We aim to process payroll within 3 working days of receiving submitted hours, provided they are received before midday.
How do I pay HMRC?
For each payroll period, you will receive the following documents:
- Payroll Summary
- Payslips
- P30 Report
The P30 Report confirms the amount due to HMRC and includes payment instructions at the bottom of the document.
Why have I been advised not to pay HMRC yet?
This is usually because we are still waiting to receive your PAYE reference details from HMRC following your recent payroll setup.
Once these references have been received, we will advise you when payment can be made. This may include any backdated amounts owed to HMRC.
How is holiday calculated and paid?
Holiday entitlement is calculated at 12.07% of hours worked.
Example:
10 hours worked = 1.207 hours of holiday accrued.
Holiday requests should be included when employers submit hours.
To request a holiday balance, please email:
payroll@independentlives.org
In line with government health and safety guidance, holiday entitlement should be taken as paid time off.
Holiday entitlement guidance – GOV.UK
How do I request Statutory Sick Pay (SSP)?
Employees may be entitled to Statutory Sick Pay (SSP) from the first day of sickness absence, subject to current government guidelines.
To request SSP, employers must provide:
- The dates of absence
- The employee’s usual working days
- A fit note or self-certification if the sickness lasts more than 7 days
Once this information has been received, the payroll team will calculate SSP and include it in the employee’s pay.
I have a managed bank account with Independent Lives. Will I receive statements?
Yes. Statements are issued monthly, either by email or post (if requested), and are sent one month in arrears.
Statements should include supporting documents for transactions made during the month.
Employee FAQs
I have received a £0 payslip. What should I do?
A £0 payslip is usually issued because a nil return has been processed for that payroll period.
This may happen because:
- Hours were submitted late
- We have not yet received the hours submission
If this happens, please ask your employer to contact us so the submission can be prioritised.
A nil return is submitted to HMRC to confirm that no employees were paid during that payroll period, meaning there is nothing to report or pay.
I haven’t been paid. What should I do?
Please allow 1–2 working days for payments to arrive. Payroll runs are usually released towards the end of the day (around 5pm).
If payment has still not been received:
- If you have received your payslip but not your payment:
Contact the Banking Team at:
banking@independentlives.org
or call 01903 219482 ext 307 - If you have not received a payslip:
Contact the Payroll Team at:
payroll@independentlives.org
or call 01903 219482 ext 302
An incorrect tax code has been applied to my payslip. What should I do?
Please email a copy of your tax code notice or a screenshot from the HMRC app.
If we are unable to amend the current payroll, the updated tax code will be applied to the next available payroll.
Any overpayments or underpayments of tax or National Insurance will automatically be adjusted through future payrolls.
I am self-employed and my invoice has not been paid. What should I do?
Please allow 1–2 working days for payment processing.
If payment has still not been received after this time, please contact the Banking Team:
- banking@independentlives.org
- 01903 219482 ext 307