Information & Advice (IAA) Service

Back to Advice Hub
Print Friendly, PDF & Email

Informational poster titled ‘INFORMATION & ADVICE SERVICE (IAA)’ describing the free support offered by Independent Lives for people using Direct Payments (DP) and employing Personal Assistants (PAs). The service helps with understanding DP budgets, recruitment, training, staff management, and navigating employment-related issues. It is available Monday to Friday, 8am–5pm (excluding bank holidays), via phone, email, or online chat. The poster lists the IAA advisers and highlights accessible formats such as large print or online videos. It outlines situations where contacting the IAA team is strongly recommended—such as using self-employed workers without advice, staff performance problems, significant changes in funding, or lack of legal essentials like payroll schemes, contracts, or employers’ liability insurance. It also covers advice on planning for holidays, sickness, maternity leave, respite care, and setting up 24-hour or night-time support with appropriate budgeting. Contact details provided: 01903 219482 (option 3) and advice@independentlives.org.

Download file

Last updated:  8th August, 2025

 

#pf-body h2 { font-size: 1.3em; } #pf-body #pf-title{ font-size: 1.7em; } #pf-body { font-size: 18px; } .pf-13 { font-size: 130%; } .pf-14 { font-size: 140%; } .pf-15 { font-size: 160%; } img.pf-primary-img, .rank-math-breadcrumb { display: none !important; } .fl-builder-shape-wavy{ display: none !important; }